C2C is a leading solutions provider for Contact Center Solutions having more than 10+ years of experience in the Contact Center Industry. We have comprehensive solutions for Enterprises / SME / Corporate offering end-to-end Contact Center Solutions with countrywide implementations & support offerings. We help eliminate inefficiencies and reduce complexities in communications so organizations can be more productive and responsive, and accelerate operational and development processes.
Benefits of C2C's complete call center solutions
- Reduce costs
- Offer the kind of experience customers expect
- Ensure consistent customer treatment across multiple channels
- Reduce transfers and mishandled calls
- Ensure delivery of relevant information to contact center agents and employees
- Enjoy consistent reporting across multiple channels
- Develop IVR applications in days instead of months
- Enable improved agent productivity
- Run your business more efficiently
- Virtualize your contact center
- Enable remote agents
Our solutions include
Contact Center Suite
Contact Center Suite is a Computer Telephony Integration (CTI) application. It links the telephone system and the computer, providing a seamless and automated technological partnership.
Contact Center Suite is ideal for businesses, such as an order entry center, help desk (customer support), telemarketing firm, etc., that experience high call volumes and use a computerized database and/or an automatic call distribution system, although it is also suited to low-volume environments.
Auto dialer is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the auto dialer either plays a recorded message or connects the call to a live person.
C2C provides automated, predictive, progressive, preview dialer to enhance customer interaction, improve productivity of agents & bring overall efficiency in the Contact Center.
A state of art product & the right choice for your critical voice recording / logging requirements be it Call center/ BPO, Financial Services, Financial Trading, Telecom, Government, Security etc or any business that requires recording of critical business conversations.
When an auto dialer plays a pre-recorded message, it's often called "voice broadcasting", or "robocalling". Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, for example in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. C2C's voice broadcasting service allows you to easily follow up with your customers & create campaigns to speak to your customers, & create new business opportunities.
Interactive Voice Response System
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
C2C's IVR system helps automate some or all customer interactions to help improve the service provided & in turn reap business advantages.
International Virtual Number (DID)
Call Centers typically are heavy users of toll-free numbers. They are free for their customers to use; they are nationwide; they can be quickly and easily redirected; and they deliver unblockable caller information. C2C can provide toll-free numbers in dozens of countries around the world and can affordably deliver callers to those numbers to call centers located anywhere.
Direct inward dialing (DID), also called direct dial-in (DDI) is used by telephone companies for their customer's private branch exchange (PBX) systems. In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer's PBX and forwards all calls to such numbers via the trunk. We offer inbound bulk DID number services for Providers, with wholesale pricing, designed to accommodate their VoIP application including PBX, calling cards, conference, and calling systems. There is no minimum commitment.
You can buy a virtual number in any country where numbers are available and direct callers who dial that number to ring your mobile phone, business line, home, SIP devices, Skype, Gtalk, msn or any other phone internationally. We support multiple codes including ILBC, G711A, G711U, G729, G723, G726 and GSM. You can buy or sell using any of these codes our service provides wholesale DID numbers at low monthly costs with flexible channel, dedicated channel and routing options.
For outbound call centers the cost of terminating calls can make the difference between a successful campaign and a failure. C2C maintains more than 50 routing options in our soft switch to ensure two things: calls made get connected and they get connected at the lowest possible price. C2C can work with Call Centers to develop Bulk Call Credit arrangements that meet their overall needs or address the requirements of a specific campaign. We understand that operating in the dialer/contact center industry can be challenging because of the unique requirements associated with call campaigns and predictive dialers. Many carriers impose limitations concerning average call duration (ACD), average seizure rate (ASR) and calls per minute (CPM). Our dialer termination network is optimized for high volume dialer traffic.
C2C manages your mission involving critical infrastructure. We provide the depth and breadth of expertise to professionally manage your critical IT infrastructure. Using global standards and providing you the flexibility to manage IT costs and operations tailored to your requirements. Therefore, choosing the right infrastructure management services outsourcing partner is half the battle won.
- Remote Infrastructure Management (RIM)
- IT Services Desk
- Data Center Management
- End User Computing Services
- Database services
- Application Support
- Command Center Services
- Managed Security Services
- Network Management Services
- Desktop & Server Management
Talk With us
UK : 1-202-8034783
US : 44-161-3500715
IND : 91-9897976982
The agents at C2C are focused and motivated call center professionals with expertise in sales and after sales service.
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